Transforming Communications for Top-Line Growth in 2010
As Albert Einstein once said: “The definition of insanity is doing the same thing over and over again and expecting different results.” Why should you or any other company prove this to be true by undertaking the wrong strategic approaches to aligning management tools to upcoming infrastructure investments?
In light of that thought, I'm very excited to publish my newest benchmark report in Telecom Lifecycle Management: Recovering with Telecom Lifecycle Management: Transforming Communications for Top-Line Growth in 2010.
The ROI of Enterprise Video Collaboration
Recently, I did a quick video on Enterprise Video Collaboration for Avaya that talked about some of the high-level benefits video can provide to the enterprise. From a telecom lifecycle management perspective, one of the interesting things I find about video is that as it is implemented as an enterprise communications tool, it will need the same management tools that we currently associate with phone calls.
Rivermine Acquires MBG: mindWireless is the Wild Card
On December 15th 2009, Rivermine acquired MBG, continuing a trend of consolidation in the Telecom Lifecycle Management industry. With this acquisition, Rivermine gained several strong capabilities that have differentiated MBG from the market in recent years.
On the plane to Vegas…
I was on a US Airways flight and saw a great ad for GotVmail.com. One of the things that I liked about the product is that it also included call accounting in its list of features while aggregating a bunch of services that would normally be a pain to acquire on an individual basis. Any business phone service that can provide Virtual PBX with extensions, voicemail and fax distribution, and itemized call detail is definitely providing some useful options for individual telecom expense management. If only there were companies that could provide all this on a corporate level... Sure, we have unified communications, call accounting, telecom expense management, and all sorts of other technical solutions for sorting our communications, but it's still not all available as one consolidated bundle. Yet.
