Transforming Communications for Top-Line Growth in 2010
As Albert Einstein once said: “The definition of insanity is doing the same thing over and over again and expecting different results.” Why should you or any other company prove this to be true by undertaking the wrong strategic approaches to aligning management tools to upcoming infrastructure investments?
In light of that thought, I'm very excited to publish my newest benchmark report in Telecom Lifecycle Management: Recovering with Telecom Lifecycle Management: Transforming Communications for Top-Line Growth in 2010.
The ROI of Enterprise Video Collaboration
Recently, I did a quick video on Enterprise Video Collaboration for Avaya that talked about some of the high-level benefits video can provide to the enterprise. From a telecom lifecycle management perspective, one of the interesting things I find about video is that as it is implemented as an enterprise communications tool, it will need the same management tools that we currently associate with phone calls.
IPDR, why does it matter?
IPDR stands for Internet Protocol Detail Record, which is being developed as a set of standards by the TMForum. By providing application, service, location, user, and network-based information about internet usage, IPDR is intended to be used as an enabler for providing and billing next-generation services.
Rivermine Acquires MBG: mindWireless is the Wild Card
On December 15th 2009, Rivermine acquired MBG, continuing a trend of consolidation in the Telecom Lifecycle Management industry. With this acquisition, Rivermine gained several strong capabilities that have differentiated MBG from the market in recent years.
7 months in…
I've been digging into the world of Telecom Expense Management and have written one benchmark report, Slashing Telecom Expenses in a Looming Recession as well as a number of market alerts, sector insights, and analyst insights ranging from mergers to the use of personal cell phones in the workplace to contract negotiation tools.
