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	<title>Telecom Spend Trends &#187; Telecom Expense Management</title>
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	<link>http://www.hyounpark.com</link>
	<description>A Blog About Telecom Expense Management and Telecom Life Cycle Management</description>
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		<title>The ROI of Enterprise Video Collaboration</title>
		<link>http://www.hyounpark.com/2010/01/30/the-roi-of-enterprise-video-collaboration/</link>
		<comments>http://www.hyounpark.com/2010/01/30/the-roi-of-enterprise-video-collaboration/#comments</comments>
		<pubDate>Sat, 30 Jan 2010 22:53:41 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Videoconferencing]]></category>
		<category><![CDATA[telecom lifecycle management]]></category>
		<category><![CDATA[GRC]]></category>
		<category><![CDATA[opportunity cost]]></category>
		<category><![CDATA[ROI]]></category>
		<category><![CDATA[video conferencing]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/?p=35</guid>
		<description><![CDATA[Recently, I did a quick video on Enterprise Video Collaboration for Avaya that talked about some of the high-level benefits video can provide to the enterprise. From a telecom lifecycle management perspective, one of the interesting things I find about video is that as it is implemented as an enterprise communications tool, it will need [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2010/01/30/the-roi-of-enterprise-video-collaboration/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>IPDR, why does it matter?</title>
		<link>http://www.hyounpark.com/2010/01/26/ipdr-why-does-it-matter/</link>
		<comments>http://www.hyounpark.com/2010/01/26/ipdr-why-does-it-matter/#comments</comments>
		<pubDate>Tue, 26 Jan 2010 06:05:21 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[billing errors]]></category>
		<category><![CDATA[call detail records]]></category>
		<category><![CDATA[CDR]]></category>
		<category><![CDATA[internet protocol detail records]]></category>
		<category><![CDATA[IPDR]]></category>
		<category><![CDATA[telecom lifecycle management]]></category>
		<category><![CDATA[TEM]]></category>
		<category><![CDATA[TLM]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/?p=23</guid>
		<description><![CDATA[Will IPDRs lead to the same expense management problems that CDRs have traditionally provided in the world of telecom?]]></description>
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		<slash:comments>0</slash:comments>
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		<item>
		<title>Rivermine Acquires MBG: mindWireless is the Wild Card</title>
		<link>http://www.hyounpark.com/2009/12/17/rivermine-acquires-mbg-mindwireless-is-the-wild-card/</link>
		<comments>http://www.hyounpark.com/2009/12/17/rivermine-acquires-mbg-mindwireless-is-the-wild-card/#comments</comments>
		<pubDate>Fri, 18 Dec 2009 00:48:16 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[Wireless Expense Management]]></category>
		<category><![CDATA[Blackberry]]></category>
		<category><![CDATA[Call Accounting]]></category>
		<category><![CDATA[chargebacks]]></category>
		<category><![CDATA[MBG]]></category>
		<category><![CDATA[mindWireless]]></category>
		<category><![CDATA[Mobile Device Management]]></category>
		<category><![CDATA[Rivermine]]></category>
		<category><![CDATA[telecom lifecycle management]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[wireless help desk]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/?p=28</guid>
		<description><![CDATA[On December 15th 2009, Rivermine acquired MBG, continuing a trend of consolidation in the Telecom Lifecycle Management industry. With this acquisition, Rivermine gained several strong capabilities that have differentiated MBG from the market in recent years.
MBG has traditionally been known for its strong accounting-based approach to expense management, which has resulted in call accounting and [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2009/12/17/rivermine-acquires-mbg-mindwireless-is-the-wild-card/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Quick Fixes to Cut Telecom Costs</title>
		<link>http://www.hyounpark.com/2009/12/03/quick-fixes-to-cut-telecom-costs/</link>
		<comments>http://www.hyounpark.com/2009/12/03/quick-fixes-to-cut-telecom-costs/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 02:23:38 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[Wireless Expense Management]]></category>
		<category><![CDATA[telecom lifecycle management]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/?p=41</guid>
		<description><![CDATA[I just published my latest benchmark on telecom lifecycle management (TLM): Quick Fixes to Cut Telecom Costs.As with all the research I write at Aberdeen, it's available for the next eight weeks at no cost because of underwriters that wanted to be associated with the research and cared about the topic: G2 and Tangoe.
This report [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2009/12/03/quick-fixes-to-cut-telecom-costs/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>7 months in&#8230;</title>
		<link>http://www.hyounpark.com/2008/09/23/7-months-in/</link>
		<comments>http://www.hyounpark.com/2008/09/23/7-months-in/#comments</comments>
		<pubDate>Wed, 24 Sep 2008 04:24:29 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[end user]]></category>
		<category><![CDATA[no brainer]]></category>
		<category><![CDATA[telecom lifecycle management]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/09/23/7-months-in/</guid>
		<description><![CDATA[I've been digging into the world of Telecom Expense Management and have written one benchmark report, Slashing Telecom Expenses in a Looming Recession as well as a number of market alerts, sector insights, and analyst insights ranging from mergers to the use of personal cell phones in the workplace to contract negotiation tools.Along the way, I've seen [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/09/23/7-months-in/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>The Fragmentation of Telecom Expense Management</title>
		<link>http://www.hyounpark.com/2008/05/10/the-fragmentation-of-telecom-expense-management/</link>
		<comments>http://www.hyounpark.com/2008/05/10/the-fragmentation-of-telecom-expense-management/#comments</comments>
		<pubDate>Sat, 10 May 2008 15:43:09 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Cell Phones]]></category>
		<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[Wireless Expense Management]]></category>
		<category><![CDATA[Call Accounting]]></category>
		<category><![CDATA[Glossary]]></category>
		<category><![CDATA[Mobile Device Management]]></category>
		<category><![CDATA[Telecom Cost Management]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/05/10/the-fragmentation-of-telecom-expense-management/</guid>
		<description><![CDATA[One of the biggest challenges of covering the Telecom Expense Management space is that there is such a high level of fragmentation and vagueness of categorization in the marketplace.  In looking at a "Telecom Lifecycle Management" solution, the typical end user has no clue whether this refers to ordering a phone number, handling a cell [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/05/10/the-fragmentation-of-telecom-expense-management/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Apologies for the extended absence</title>
		<link>http://www.hyounpark.com/2008/04/24/apologies-for-the-extended-absence/</link>
		<comments>http://www.hyounpark.com/2008/04/24/apologies-for-the-extended-absence/#comments</comments>
		<pubDate>Thu, 24 Apr 2008 11:30:17 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/04/24/apologies-for-the-extended-absence/</guid>
		<description><![CDATA[I've been busy with the day job in creating weekly research on the Telecom Expense Management industry, as well as a couple of extra reports on the side.  To see what I write for my day job, go to the AberdeenGroup website and take a look.
]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/04/24/apologies-for-the-extended-absence/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Who controls your telecom policies?</title>
		<link>http://www.hyounpark.com/2008/04/07/who-controls-your-telecom-policies/</link>
		<comments>http://www.hyounpark.com/2008/04/07/who-controls-your-telecom-policies/#comments</comments>
		<pubDate>Mon, 07 Apr 2008 10:28:17 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Cell Phones]]></category>
		<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[compliance]]></category>
		<category><![CDATA[IRS]]></category>
		<category><![CDATA[listed assets]]></category>
		<category><![CDATA[telecom policies]]></category>
		<category><![CDATA[wireless]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/04/07/who-controls-your-telecom-policies/</guid>
		<description><![CDATA[In a recent benchmark report done by the Aberdeen Group, we found that the biggest contributor on wireless telecom policies wasn't SARB/OX, security, or IRS pressures.  Instead, it was... Human Resources.
I've got to admit that when I first found that out, I was stunned.  Coming from an enterprise telecom background, I know from [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/04/07/who-controls-your-telecom-policies/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>On the plane to Vegas&#8230;</title>
		<link>http://www.hyounpark.com/2008/03/26/on-the-plane-to-vegas/</link>
		<comments>http://www.hyounpark.com/2008/03/26/on-the-plane-to-vegas/#comments</comments>
		<pubDate>Wed, 26 Mar 2008 11:18:24 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>
		<category><![CDATA[GotVMail]]></category>
		<category><![CDATA[SMB]]></category>
		<category><![CDATA[Unified Communications]]></category>
		<category><![CDATA[Virtual PBX]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/03/26/on-the-plane-to-vegas/</guid>
		<description><![CDATA[I was on a US Airways flight and saw a great ad for GotVmail.com.  One of the things that I liked about the product is that it also included call accounting in its list of features while aggregating a bunch of services that would normally be a pain to acquire on an individual basis. [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/03/26/on-the-plane-to-vegas/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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		<item>
		<title>So, how do you install a Telecom Expense Management solution?</title>
		<link>http://www.hyounpark.com/2008/03/10/so-how-do-you-install-a-telecom-expense-management-solution/</link>
		<comments>http://www.hyounpark.com/2008/03/10/so-how-do-you-install-a-telecom-expense-management-solution/#comments</comments>
		<pubDate>Tue, 11 Mar 2008 03:10:35 +0000</pubDate>
		<dc:creator>Hyoun Park</dc:creator>
				<category><![CDATA[Telecom Expense Management]]></category>

		<guid isPermaLink="false">http://www.hyounpark.com/2008/03/10/so-how-do-you-install-a-telecom-expense-management-solution/</guid>
		<description><![CDATA[I've been involved in telecom expense solutions as a vendor and as an end user and every single time, I've run into the same mindset.  Every time I've seen a company do this so far, they start by looking at vendor solutions and getting some analyst's opinion of how much money could be saved. [...]]]></description>
		<wfw:commentRss>http://www.hyounpark.com/2008/03/10/so-how-do-you-install-a-telecom-expense-management-solution/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
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