The ROI of Enterprise Video Collaboration
Recently, I did a quick video on Enterprise Video Collaboration for Avaya that talked about some of the high-level benefits video can provide to the enterprise. From a telecom lifecycle management perspective, one of the interesting things I find about video is that as it is implemented as an enterprise communications tool, it will need the same management tools that we currently associate with phone calls.
IPDR, why does it matter?
IPDR stands for Internet Protocol Detail Record, which is being developed as a set of standards by the TMForum. By providing application, service, location, user, and network-based information about internet usage, IPDR is intended to be used as an enabler for providing and billing next-generation services.
Rivermine Acquires MBG: mindWireless is the Wild Card
On December 15th 2009, Rivermine acquired MBG, continuing a trend of consolidation in the Telecom Lifecycle Management industry. With this acquisition, Rivermine gained several strong capabilities that have differentiated MBG from the market in recent years.
Quick Fixes to Cut Telecom Costs
I just published my latest benchmark on telecom lifecycle management (TLM): Quick Fixes to Cut Telecom Costs.As with all the research I write at Aberdeen, it's available for the next eight weeks at no cost because of underwriters that wanted to be associated with the research and cared about the topic: G2 and Tangoe.
7 months in…
I've been digging into the world of Telecom Expense Management and have written one benchmark report, Slashing Telecom Expenses in a Looming Recession as well as a number of market alerts, sector insights, and analyst insights ranging from mergers to the use of personal cell phones in the workplace to contract negotiation tools.
