Quick Fixes to Cut Telecom Costs
I just published my latest benchmark on telecom lifecycle management (TLM): Quick Fixes to Cut Telecom Costs.As with all the research I write at Aberdeen, it's available for the next eight weeks at no cost because of underwriters that wanted to be associated with the research and cared about the topic: G2 and Tangoe.
This report was focused directly on the telecom expense approaches that companies took to cut telecom expenses in 2009. It was narrower in focus than my previous TLM research this year that looked at C-Level involvement in TLM, Global TLM initiatives, and wireless management challenges associated with personal cell phones, but I felt that it was necessary to take a stand on what worked and what didn't work in the most difficult economy that most of us have ever dealt with.
One interesting sidenote is that the theme of this specific research initiative on "Quick Fixes" really permeated into my research for the entire year. Although I had wanted to write more about the holistic lifecycle, from determining the concept and need for communications services to the disposal and disconnection of assets and services, the telecom directors and CIOs that I speak to kept asking questions about what they could do right now to cut costs. It was a very tactical and financially focused year for IT. I am hoping that in 2010, I will be able to talk more about the value of communications to driving revenues and brand equity rather than simply reducing operational costs.
