10May/080
The Fragmentation of Telecom Expense Management
One of the biggest challenges of covering the Telecom Expense Management space is that there is such a high level of fragmentation and vagueness of categorization in the marketplace. In looking at a "Telecom Lifecycle Management" solution, the typical end user has no clue whether this refers to ordering a phone number, handling a cell phone, handling the procurement of a switch, or even handling access points for a wireless network that handles voice calls.Vendors try to differentiate by simply adding more and more services, but often just add confusion. So that I'm clear in the future in writing this blog, I'm going to suggest a few definitions that I'm going to use to maintain internal consistency.
